Does 10 equal 35 ?

Strange logic isn't it ? I can hear you asking, how in the world can 10 be equal to 35 ?
Unless ofcourse you are an employee of a call centre in India catering to US customers,
in which case you know the logic behind it.

Apparently, it seems this is one golden rule that the Indian call centres (dealing with
American clients), make sure that all their employees are aware of, during the initial orientation / training.

What this means is that a 35-year old American has the mental build-up of a 10-year
old Indian. And thus, the call centre employees need to be extra patient dealing with
them, as if they are kids, and be ready to handle all sorts of inane queries.

Well, it is not like all Americans are like this because I do happen to know quite a few
Americans and they do not fit into this logic. They are pretty intelligent guys with a
sharp mind and aware of things around them. But then again, they are techies that I
work with and I do not have any exposure to normal Americans who would have been
the rationale behind this logic.

Infact, you need not go far to find an example that perfectly fits this logic. Just think of
the most powerful man in the world today who also happens to be an American.

OK, OK, I know. For him, the rule would need to be changed to 60 equals 10. :-)

Logic courtesy : The novel "One night @ the call centre" by Chetan Bhagat.